Important To Know

Wheelchair access: Limited wheelchair access (some common areas and/or some rooms).5 bed mixed ensuite dorm, we have one of this room type.
Children NOT accepted
Private rooms age restriction: no restrictions
Dorms age restriction: at least 18 years old
Smoking policy: All rooms and the common areas are NON smoking
Animals NOT accepted

Terms and conditions

The property accepts the following credit card brands for balance payments: Visa, Mastercard, Visa Electron, JCB, Diners, Debit Cards.
The property reserves the right to pre-authorise credit cards prior to arrival.
Taxes not included: Milan city tax is not included in the price (eligible to people over 30 years old).

This property charges 1 night/s if canceled less than 2 days before the arrival date.
In the event of a no show this property charges 1 night/s on customer's credit card.

Identification
•Make sure to bring a valid photo identification with you, preferably a passport or, for EU citizens, a government issued I.D. card. You’ll need this to check in, so don’t forget it!
•Guests without a valid photo identification document will not be allowed to check in and the reservation will be cancelled. You will be charged the first night of the reservation and no refunds are eligible in this case.

Age Restrictions
•Guests under the age of 18 must be accompanied by at least one adult (18 or over) AND present at the check-in an authorization signed by the parents, if not travelling with them. You can request the fac-simili of this authorization writing to
•Guests who wish to bring their children under 16 years of age must book a whole dorm.
•Unlike some hostels we do not have an upper age limit but the majority of our guests are backpackers in the 18 to 30 age range.

Payment
Queen Hostel reserves the right to charge the first night of the booking at any time after the booking is made. Also in the event where the stay is over 5 nights or is over 300€ in total the full reservation amount will be charged. The reservation will be cancelled in case of a declined transaction.

Room Key Cards
You’ll be given a key-card when you check-in which gives you access to both the hostel and your room. If you lose your key card, it’s 10€ (euros) for a replacement – so please keep it safe!

Guest Behaviour
The comfort, safety and security of our guests is really important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises and will not be given a refund. Guests are expected to respect other guests as well as staff, local residents and property.

No Smoking
Smoking is not permitted by law. Any guest found smoking within the building will be fined €50 (euro) and asked to leave the premises immediately. A refund will not be issued for the stay. Guests can smoke in front of the premises, just outside the building.

No Drugs
Drug use is illegal in Italy. Any guest found using drugs in the building will be fined 250€ (euros) and asked to leave the premises immediately. Any refund will be issued.

Alcohol Consumption
•We will not serve alcohol to anyone under the age of 18.
•Due to our bar license, guests cannot bring their own alcohol onto the premises of Queen Hostel.
•If you are found entering Queen Hostel with alcohol you will be charged 50€ (euro) and all alcohol will be confiscated until you leave the building at checkout.
•Alcohol is available in the hostel's bar and can be consumed there and in the surrounding designated areas only.
•Alcohol is not allowed inside the dorms. Guests found drinking in the dorms will be fined 50€ (euro).

Personal Property
Each bed has a personal locker inside the dorm rooms. It is a guest’s responsibility to ensure that personal belongings are secure at all times. Queen Hostel accept no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests bring a padlock to use on luggage and lockers. Padlocks are available at reception for sale.

Damage to Queen Hostel's Property
Guests will be expected to reimburse Queen Hostel for any damage caused by inappropriate behaviour during their stay. Any eventual amount will be charged on the credict card given at the moment of the reservation.

Liability
Except in relation to death or personal injury caused by our negligence, Queen’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Errors and Omissions
Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

Discretion
All bookings are subject to availability and Queen Hostel reserves the right to decline any booking at its discretion.